Shipping policy

Thank you for shopping with Uniquely Kreated by Lesa! Because many of our products are custom-made and personalized, please review the information below regarding processing and shipping.

Domestic Shipping

Custom orders typically require 5–7 days for processing and production, depending on the size and complexity of the order. Processing time does not include shipping/transit time.

Once your order is complete and ready to ship, it will be packaged and transferred to the shipping carrier. Orders are shipped via USPS or UPS, depending on the shipping method selected and destination.

During holidays, high-volume periods, or other circumstances outside of our control, processing or carrier transit times may be longer than usual. If there is a significant delay in processing your order, we will contact you using the information provided with your order.

Shipping & Delivery Times

Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, carrier delays are outside of the control of Uniquely Kreated by Lesa.

Please plan accordingly when ordering custom items needed for a specific event or date.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

LOCAL PICKUP

Local pickup is available for customers who prefer to pick up their completed order instead of having it shipped.

You will be notified when your order is ready for pickup. Please wait until you receive confirmation that your order is complete before making arrangements to pick it up.

Pickup details and instructions will be provided once your order is ready.

Orders selected for local pickup will not be shipped unless separate shipping arrangements and payment are made.

P.O. Boxes & APO/FPO/DPO Addresses

We ship to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses when supported by the selected shipping carrier and service.

Lost, Delayed or Missing Packages

If tracking shows that your package is still in transit or has been delayed, please allow the shipping carrier additional time to complete delivery.

If your package appears to be lost or tracking has not updated for an extended period, contact us at uniquelykreated1@gmail.com with your name and order number so we can assist you with determining the appropriate next steps.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional delivery information.

International Shipping

We currently do not ship outside of the United States.

Questions About Your Shipment?

For questions regarding your shipment, contact us at uniquelykreated1@gmail.com and include your name and order number so we can better assist you.